Torotrail Spain S.L Terms and Conditions
Last updated: April 2025
These General Terms and Conditions of the contractual agreement are a constituent part of the travel agreement between ToroTrail Spain S.L and the participant (Customer). Rights to deviations, variations or supplemental provisions, which shall be valid only in writing, are reserved.
Please read these Terms and Conditions carefully before using Torotrail Services.
Your access to and use of our service is conditioned on your acceptance of and compliance with these
Terms.
1. Contractual agreement
You can book a trip by contacting us:
Email enquiries@torotrail.com, Tel: +34 655 855 961, Whatsapp +34 655 855 961.
The contractual agreement shall not come into force before receiving written confirmation of the reservation. The prerequisite for participation is the signed liability waiver and the agreements for the use of ToroTrail Spain S.L Services.
2. Down Payment and Final Payment
Together with the reservation confirmation, the customer will receive a payment request, in which will be informed regarding our payment method and the exact quantity.
A down payment (Deposit) of 40% of the total cost will be requested at the time of booking.
The down payment (Deposit) is nonrefundable and untransferable.
The Down payment (Deposit) must be paid within a maximum of 5 (FIVE) days from receipt of the invoice, otherwise the booking is CANCELATE.
The remaining balance must be paid the right to sell your place and NOT refund your Deposit.
3. Services and Prices
One Month before the trip otherwise ToroTrail has confirmation provided byToroTrail Spain S.L lists the services in detail and the total amount to be paid.
The customer must provide additional payment for any individual services that he/she may require on conclusion of the contractual agreement or during the trip.
Any changes to the scheduled routes or overnight accommodation shall not be considered as a change to the offered services provided the changes, deviations or variations do not substantially alter the overall character of the booked tour.
Please bear in mind that a motorcycle tour demands a higher degree of participation and cooperation on your part than a conventional package tour. Many aspects are not completely predictable and cannot be fully planned in advance. We therefore hope you will appreciate any changes that may prove to be necessary.
4. Cancellation
The customer may cancel the tour in writing at any time before the start of the trip. The date of receipt of the cancellation byToroTrail Spain S.L shall be decisive. If the customer cancels a tour, ToroTrail SPain S.L shall be entitled to demand cancellation costs amounting to the following:
As above specified, the deposit is nonrefundable and untransferable .
The client will receive a refund of:
8 weeks or more prior to commencement of the tour - 50% refund ( of the Balance) - DEPOSIT IS NONREFUNDABLE
4 to 8 weeks prior to commencement of the tour -25% refund (of the Balance) - DEPOSIT IS NONREFUNDABLE
Less than 4 weeks prior to commencement of the tour - 0 refund ( of the Balance) - DEPOSIT IS NONREFUNDABLE
The price will not be refunded if the customer does not arrive or arrives too late for the departure. If the customer misses the return flight or trip home, he/she himself/herself must organize the return journey.
The customer shall not be entitled to any compensation from ToroTrailSpain S.L.
Changes to scheduled dates, time and destinations are possible only by canceling the existing agreement and subsequently booking a new tour. We recommend you take out travel cancellation insurance.
5. Cancellation by ToroTrail Spain S.L
ToroTrail shall be entitled to cancel any trip. In this case, the customer shall be notified accordingly and the amounts already paid shall be reimbursed entirely . No further claims or demands will be accepted.
If it is necessary to cancel a tour for reasons outside our control (force majeure, strikes, terror attacks,), the amounts already paid by the customer shall be held by ToroTrail for a future booking. No further claims or demands shall be accepted.
We also reserve the right to terminate the tour prematurely for the aforementioned reasons. In such cases, we shall reimburse the amount equivalent to the remaining days of the tour (excluding any flight costs). No further claims or demands shall be accepted.
In the event of undisciplined, dangerous or disruptive behavior as well as disregard of road traffic regulations, ToroTrail Spain S.L and his authorized tour guides shall be entitled to exclude individual participants from the tour. In such cases, the l motorcycle will be repossessed and the tour and/or rental costs will NOT be reimbursed.
6. Premature Termination of the Tour by the Customer
If, for any reason whatsoever, the customer terminates the tour prematurely, he/she shall not be entitled to reimbursement of outstanding services charged by ToroTrail Spain S.L to his/her account. If it is necessary for the customer to prematurely terminate the tour for a compelling reason, e.g. due to illness or accident or serious illness or death of a close family relative etc. ToroTrail Spain S.L Will Try to assist as far as possible in organizing the return trip home.
7. Complying with Rules and Regulations
Each participant himself/herself shall be responsible for complying with the respective road traffic regulations. Each participant rides at his own peril and shall be liable for any damage he/she may inflicton fellow tour participants or other road users. This requirement also applies when the participant is following the tour guide.
Each Participant claims to have the age required by ToroTrail Spain S.L to ride the vehicle, that is, an age over 18 years, as well as sufficient experience to ride In this sense they claim to have a valid driving license to ride/drive this type of Vehicle.THe participant undertake to comply at all times with the current legislation.
Very Important: In the event that the client is not in possession of a valid driving license that allows him to drive/ride this type of vehicle, the client won’t be allowed to drive/ride and Torotrail Spain S.L will reserve the right to NOT REFUND his payment. Category A is requested .
Each participant agrees to:
Respect and follow the guide instructions.
Not Ride the Vehicle due to inferior physical conditions motivated by illness or the effects of alcohol or drugs.
Any action that contravenes traffic regulations, and ToroTrail guiding instructions will be considered misuse of the Vehicle and in case of damaging the Vehicule, the repairing costs will be claimed to the participant.
ToroTrail Spain S.L will not charge for minor damage to motorcycles and equipment, in these cases (minor aesthetic damage and elements such as rocker arms, exhausts, bars, plastics, footrests, lights and the like). However, we reserve the right to charge for significant, persistent and/or intentional damages in the event that the client intentionally refuses to behave or to respect the indications provided by our guides.
8. Passport, Visas, Health Regulations and Driving Permits
The customer himself/herself shall be responsible for ensuring compliance with the passport, visa, health regulations and driving permits of the visited countries and for observance of the respective traffic regulations. If the customer cannot participate in or must prematurely terminate the tour due to failure to meet these requirements, ToroTrail Spain S.L shall be exempt from any liability and shall not be obliged to refund payments to the customer.
We highly recommend you to take out travel insurance
Every participant must have healthcare cover abroad (GHIC and EHIC) or private insurance. In case of lack of the above mentioned cards/insurance, you risk yourself of not having access to any medical Assistance.
Torotrail Spain S.L accepts NO Liability for Any Type of Medical assistance.
Please find below the link for applying for your Card:B ritish European Health Insurance Card (UK EHIC) or the Global Health Insurance Card (GHIC). Contact the British institution:
9. Liability
Within the framework of the duty of care of a professional businessman, ToroTrail SPain S.L shall be responsible for thorough preparation of the tour, conscientious supervision and careful selection of the service providers as well as the correct execution of the agreed tour services corresponding to local customs.
Each participant must acknowledge the risk of injury during off-road riding.
Each participant must acknowledge the inherent risks such as but not limited to exposure, equipment failure, hazards of the road, changing weather conditions, etc Torotrail Spain S.L accepts NO Liability for personal injury .
In addition, Torotrail Spain S.L shall not be liable especially in the case of traffic accidents. In this form of adventure trip, each participant in the tour shall be responsible and liable for his/her actions, riding style and choice of route as well as for judging his/her own riding abilities even when following the tour guide.
Each tour participant therefore declares his/her agreement that the owner, organizers and representatives of ToroAdventure shall not be responsible for his/her personal safety and shall not be individually or collectively liable for events that occur in connection with the implementation or participation in the tour and which may lead to injury, death or damage to his/her property, family, heirs or legal successors.
Your consent (Client/Participant) to use our services, gives us (ToroTrail Spain S.L) your approval of having understood and accepted this section of our terms and conditions.
10. Liability and Weather
Depending on the season and weather conditions, ToroTrail Spain S.L reserves the right to change the route of the tour and therefore the accommodation if deemed necessary. We always take care to ensure the character of the tour is not altered and make every effort to provide a consistently high standard of services.
The tour dates are chosen such that the prevailing weather conditions in the respective regions are optimally suited to a motorcycle tour. ToroAdventure shall bear no responsibility for bad weather conditions that may occur. The customer shall not be entitled to claim reimbursement of the tour and rental costs for this reason.
11. Travel Insurance
ToroTrail Spain S.L recommends taking out travel insurance covering cancellation costs, accident, illness, n. ToroTrail Spain S.L WILL NOT COVER ANY COST DERIVATIVES FROM ANY PERSONAL INJURIES OF THE PARTICIPANT.
12. Complaints
In the eventuality of disruptions in services or damage, the tour participant is obliged to do everything within reason to keep the effects to a minimum. However, should you have cause to complain despite the great care and attention we devote to the planning and execution of these tours, we request you notify us without delay at Admin@torotrail.com or by calling us at +34 655855961. You can lodge complaints during our normal hours of business. In addition, we request that you file any claims or demands against us within 2(two) weeks from the end date of the tour. After this period of time has elapsed, claims can be filed only if, through no fault of your own, you were prevented from keeping this deadline. Any guarantee claims are to be filed only by the customer himself/herself and cannot be ceded.
13. Miscellaneous
The invalidity of individual provisions of the travel agreement shall not result in the invalidity of the entire travel agreement. This stipulation also applies to these travel conditions. All past drafts of the travel conditions are replaced by these travel conditions and are therefore no longer legally binding.
14. Place of Jurisdiction
Each participant shall agree that Málaga (Spain) as the place of jurisdiction.
Booking an excursion/tour with ToroTrail Spain S.L automatically implies acceptance of our terms and conditions.
Privacy Policy
Privacy is of great importance to TOROTRAIL SPAIN SL and We want to maintain an open and transparent attitude when dealing with your personal data.
Therefore, we have a policy that establishes how your data is treated and protected personal.
Who is responsible for the processing of your data?
TOROTRAIL SPAIN SL
VAT NUMER / CIF: B93665644
Registered office: C/ GERALD BRENAN Nº 39, PLNT. 2, PRT. A. C.P. 29120 ALHAURIN EL GRANDE (MALAGA)
Contact email: torotrail1@gmail.com
For what purpose do we treat your personal data?
In TOROTRAIL SPAIN SL we treat the information provided by the interested parties in order to carry out the administrative, accounting and fiscal management of the requested services, as well as sending commercial communications about our products and services, for whose consent you have lent.
How long will we keep your data?
The data will be kept as long as the commercial relationship is maintained and, where appropriate, during the years necessary to comply with the legal obligations that result from application.
What is the legitimacy for the processing of your data?
We indicate the legal basis for the treatment of your data:
• Execution of a contract: Provision of requested services
• Consent of the interested party: Sending commercial communications
To which recipients will your data be communicated?
Only your data will be transferred to comply with legal obligations.
Transfers of data to third countries
No data transfers are planned for third countries.
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation about whether in TOROTRAIL SPAIN SL we are dealing with personal data that concern them, or not.
Interested persons have the right to access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.
In certain circumstances, the interested parties may request the limitation of the treatment of your data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, TOROTRAIL SPAIN SL will stop processing the data, except for legitimate reasons imperious, or the exercise or defense of possible claims.
You can exercise your rights materially in the following way: by going to the address e-mail address of the person responsible for the treatment described above enclosing copy of your ID or identity document.
If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the lawfulness of the treatment based on consent prior to withdrawal.
In case you feel your rights are violated in relation to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the Control Authority regarding Competent Data Protection through its website: www.aepd.es.
How have we obtained your data?
The personal data that we discussed at TOROTRAIL SPAIN SL have been directly provided by the interested party.
The categories of data that are treated are:
• Identifying data
• Postal and electronic addresses
• Commercial information
Cookies Policy
What are cookies?
A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognise the user. anonymous.
Cookies are only associated with an anonymous User and their computer and do not provide references that allow the User’s personal data to be deduced.
In the case of registered Users who register or who have logged in, they will be able to benefit from more personalised services oriented to their profile, thanks to the combination of the data stored in the cookies with the personal data used at the time of their registration. Said Users expressly authorise the use of this information for the indicated purpose, without prejudice to their right to reject or disable the use of cookies.
1) Typology, purpose and operation of Cookies in General
Types of cookies depending on the period of time they remain activated.
According to the period of time that they remain activated in the terminal equipment, we can distinguish:
Session cookies: They are a type of cookies designed to collect and store data while the user accesses a web page. They are usually used to store information that is only of interest to keep for the provision of the service requested by the user on a single occasion (eg a list of products purchased).
Persistent cookies: They are a type of cookies in which the data is still stored in the terminal and can be accessed and processed during a period defined by the person responsible for the cookie, and which can range from a few minutes to several years
2. Types of cookies according to the entity that manages them
Depending on who is the entity that manages the computer or domain from which the cookies are sent and processes the data obtained, we can distinguish:
Own cookies: Are those that are sent to the user’s terminal equipment from a computer or domain managed by the editor itself and from which the service is provided requested by the user.
Third party cookies: Are those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through cookies.
3. Types of cookies according to their purpose
Depending on the purpose for which the data obtained through cookies are processed, we can distinguish between:
Techniques cookies: Are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist in it, such as, for example, controlling traffic and data communication, identifying the session, access restricted access parts, remember the elements that make up an order, carry out the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for the dissemination of videos or sound or share content through social networks.
Customization cookies: They are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user’s terminal, such as the language, the type of browser through which the service is accessed, the configuration region from where you access the service, etc.
Analysis cookies: These are those that allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookie is used to measure the activity of the websites, applications or platforms and to create browsing profiles of the users of said sites, applications and platforms, in order to introduce improvements in function of the analysis of the usage data made by the users of the service.
Advertising cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided based on criteria such as edited content or the frequency at which ads are displayed.
Behavioral advertising cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided. These cookies store information on the behavior of users obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.
Consent and Authorization for the use of cookies
When accessing this website for the first time, you will see a space or banner where you are informed of the use of cookies and where you can consult this cookie policy through a link. If you consent to the use of cookies, continue browsing using the scroll bar or click on a link (accept) as appropriate, it will be understood that you have consented to our cookie policy and, therefore, acceptance for the installation of the same on your computer or device, except to the extent that you have modified the configuration of your browser to reject the use of them.
What types of cookies does this particular website use?
Definition, identification and purpose of the cookies on this website not excepted by the LSSI.
Analysis cookies: Are those that, well treated by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. For this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer you.
Advertising cookies: They are those that, well treated by us or by third parties, allow us to manage in the most efficient way possible the offer of the advertising spaces that are on the website, adapting the content of the advertisement to the content of the requested service or to the use that it makes. of our website. For this we can analyze your Internet browsing habits and we can show you advertising related to your browsing profile.
Note: “Own” type cookies are used only by the owner of this website and “Third party” cookies are also used by the service provider detailed in the table above.
Browser configuration for the revocation and withdrawal of consent for the use of cookies.
TOROTRAIL SPAIN SL reminds its web users that the use of cookies may be subject to their acceptance during the installation or update of the browser used by them. This acceptance may be revoked through the content and privacy configuration options available therein. TOROTRAIL SPAIN SL recommends its users to consult the help of their browser or access the help web pages of the main browsers.
If the user would like more information on how to revoke the consent given or on the procedure to disable cookies, as well as ask any questions about the Cookies Policy of the website, they can contact TOROTRAIL SPAIN SL through the following address ADMIN@TOROTRAIL.COM indicating in the subject “Cookies Policy”.
Changes in the Privacy / Cookies policy
The website may modify this Cookies Policy based on legislative or regulatory requirements, or in order to adapt said policy to the instructions issued by the Spanish Agency for Data Protection, therefore Users are advised to visit it periodically.
When significant changes occur in this Cookies Policy, Users will be notified through the website TOROTRAIL.COM.